Delete my account

This form asks for your Camelo account and your personal data to be permanently deleted. You do not need to sign in: we send a code to the account’s email address to verify you are its holder, and our team then carries out the deletion within 30 days. You can also ask from the app, under Settings → Delete my account: that request is handled the same way.

• Your account and your sign-in credentials — you can no longer sign in, permanently.
• Your name, email address, profile photo and your answers to the sign-up questionnaire.
• Your notifications and the content of the messages you wrote.
• Anything in our systems that identifies you.

The law requires us to keep some records, and others remain because they belong to the client company rather than to you. None of them identifies you after the deletion:

• Your invoices and token history: accounting and tax law require us to keep them for 10 years.
• The projects, briefs, deliverables, storyboards and brand kits produced for your company: they are our record of the work performed, severed from any data identifying you.
• The technical history of platform operations, with the actor anonymised.
• An irreversible cryptographic fingerprint of your email address, used solely to prevent abuse. It cannot be turned back into your address.

This data is no longer used to provide you with the service, and access to it is restricted to authorised staff.

Once the code is accepted, our team reviews your request and carries out the deletion within 30 days at most. You receive a confirmation email once it is done.

We send a 6-digit code to the account’s email address, which only its holder can read. Without that code nothing is deleted — if someone enters your address here, you simply receive an email you can ignore, and your account stays exactly as it is.

If you cannot submit this form, or no longer have access to your account's email address, write to us directly:

support@camelo.io

Read our privacy policy